Understanding Document Request Status

In the process of managing merchant documents, each document goes through various statuses. These statuses reflect the current stage of the document in the review and acceptance cycle. Below is a detailed explanation of each status to help you navigate and manage the document submission process effectively.

Document Statuses:

Requested:

• Document was requested and has not been submitted.

Submitted:

• Document was submitted and is under review

Verified:

• Document was verified. No further action is needed.

Rejected:

• Document was rejected for failing to meet the review criteria. Reasons for rejection may include:
  • Blurry or unreadable content, making the document hard to read.
  • Document corruption or technical issues preventing it from being opened
  • Irrelevance or errors in document's content

If a document is rejected, a detailed explanation will be provided and an updated document will requested.