Understanding Document Request Status

Merchant documents each pass through a defined set of statuses that reflect their current stage in the review and acceptance cycle. This article explains each status so you can navigate and manage the document submission process effectively.

Document Statuses:

Requested:

• Document was requested and has not been submitted.

Submitted:

• The document was submitted and is under review.

Verified:

• Document was verified. No further action is needed.

Rejected:

• Document was rejected for failing to meet the review criteria. Reasons for rejection may include:
  • Blurry or unreadable content.
  • Document corruption or technical issues preventing it from being opened
  • Irrelevant or incorrect document content.

If a document is rejected, you will receive a detailed explanation and be asked to resubmit an updated document.