Refunds

Refunds are processed differently depending on the payment’s batch status. If the payment has already been batched, a refund is issued. If the payment has not yet been batched, it is voided — effectively reversing the authorization.

Before issuing a refund, note the following:

• The refund amount cannot be greater than the original charge amount
• Partial refunds cannot be issued before the payment has been batched and settled
• For bank-to-bank payments, a refund greater than $500 requires prior approval. If you attempt such a refund, our support team will contact you to collect additional information and confirm the refund before it is processed.

To issue a refund:

1. Navigate to the Payments page
2. Select the payment you wish to refund
3. Click the Issue Refund button
4. Enter the refund amount and reason

   Once submitted, you will receive an on-screen confirmation. Refunds typically appear on the customer's statement within 3–5 business days, though timing may vary by payment method and bank.

5. Click the Issue Refund button