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Prevent disputes

You can take various steps to protect yourself from disputes.

  • Utilize clear statement descriptors: Ensure statement descriptors are clear and concise to minimize customer confusion and prevent disputes from unrecognized charges.
  • Provide detailed descriptions: Offer comprehensive information on products and services to set accurate expectations and reduce misunderstandings.
  • Resolve customer issues promptly: Address and resolve customer concerns quickly to avoid escalations to dispute filings.
  • Verify AVS and CVV for online transactions: Confirm the cardholder’s presence by verifying the address (AVS) and Card Verification Value (CVV), reducing the risk of fraud-related disputes. By default, AVS and CVV checks must pass to process a payment through the software.
  • Define refund policies and Terms of Service clearly: Effectively communicate your policies to help customers understand their options, preventing disputes related to policy misunderstandings.