Dispute States

This article explains each dispute status you may see in the dashboard, along with what it means and what action, if any, is required from you.

Dispute statuses are updated automatically throughout the dispute lifecycle. You will receive email notifications when action is required and when a dispute is resolved.

Email notifications are sent when action is required and upon dispute resolution.

See related article: Types of email notifications

DASHBOARD STATUS	DESCRIPTION	NEXT STEPS
X days to respond	Customer is inquiring about the transaction. This is known as a retrieval or inquiry.	Evidence is submitted automatically on your behalf. Most disputes skip this status.
inquiry under review	Evidence has been submitted in response to the inquiry.	No action needed.
inquiry closed	The inquiry was closed because no chargeback was filed within 120 days. No further action is expected.	No action needed.
deadline missed	You did not submit evidence in response to the inquiry prior to the evidence due date.	No action needed.
X days to respond	Customer has officially disputed the transaction. This is known as a chargeback.	You must submit evidence before the deadline.
under review	You have submitted evidence in response to the dispute.	No action needed.
won	The dispute has been won and a reversal was initiated.	No action needed.
lost	The dispute was decided in the customer's favor. The disputed amount has been awarded to the customer.	No action needed.
deadline missed	You did not submit evidence in response to the dispute prior to the evidence due date.	No action needed.