Dispute States

The dispute status is updated throughout the dispute lifecycle.

Email notifications are sent when action is required and upon dispute resolution.

DASHBOARD STATUS	DESCRIPTION	NEXT STEPS
X days to respond	Customer is inquiring about the transaction. This is known as a retrieval or inquiry.	Evidence is submitted automatically on behalf of the merchant. Most disputes will skip this status.
inquiry under review	Evidence has been submitted in response to the inquiry.	No action needed.
inquiry closed	If a chargeback was not opened within 120 days of the inquiry, the inquiry will be closed.	No action needed.
deadline missed	You did not submit evidence in response to the inquiry prior to the evidence due date.	No action needed.
X days to respond	Customer has officially disputed the transaction. This is known as a chargeback.	Merchant needs to submit evidence.
under review	You have submitted evidence in response to the dispute.	No action needed.
won	The dispute has been won and a reversal was initiated.	No action needed.
lost	The dispute was lost.	No action needed.
deadline missed	You did not submit evidence in response to the dispute prior to the evidence due date.	No action needed.