Common Reasons for Document Requests

For active merchants using Tilled, it's not uncommon to receive requests for additional documents. Understanding why these requests are made can help in responding promptly and accurately. Generally, document requests are part of our ongoing efforts to ensure compliance, security, and smooth operation of your merchant account.

The table below defines the most common scenarios in which additional documentation may be requested.

	Purpose	Common Document Requests
New Merchants
Business verification	Verify the legitimacy and standing of the business	Business License Articles of Incorporation
Business owner verification	Confirm the identity of the business owner.	Driver’s License or Passport
Processing volume verification	Ensure reported processing volumes match those stated in the application.	Bank Statements Processing Statements Financial Statements
Active Merchants
Periodic account review	Ensure all merchant account information is current and compliant with regulatory standards.	Business License Financial Statements
Release of funding hold	Resolve any issues causing a hold on the merchant’s account.	Invoice Financial Statements Proof of order fulfillment
Account change verification	Verify significant account changes, like ownership or business structure changes.	Articles of Incorporation EIN Letter
Risk management procedures	Review unusual or significant transaction patterns.	Invoice Financial Statements Customer contracts