Common Reasons for Document Requests
As a merchant using Tilled, you may receive requests for additional documents at any stage — whether you're just getting started or have an established account. Understanding why these requests are made can help in responding promptly and accurately. Document requests are part of Tilled's ongoing efforts to ensure compliance, security, and the smooth operation of your merchant account.
The table below outlines the most common scenarios in which Tilled may request additional documentation, organized by merchant type.
| Purpose | Common Document Requests | |
| New Merchants | ||
| Business verification | Verify the legitimacy and standing of the business |
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| Business owner verification | Confirm the identity of the business owner. |
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| Processing volume verification | Ensure reported processing volumes match those stated in the application. |
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| Active Merchants | ||
| Periodic account review | Ensure all merchant account information is current and compliant with regulatory standards. |
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| Release of funding hold | Resolve any issues causing a hold on the merchant’s funds or account. |
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| Account change verification | Verify significant account changes, like ownership or business structure changes. |
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| Risk management procedures | Review unusual or significant transaction patterns to assess risk and ensure account integrity. |
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